Bal Bakery Support

Updated: 10.09.2026

We answer questions about orders, bonuses, payments and the BAL app. To help you faster, include the phone number of your account and the order number.

How to reach us

E-mail: support@balbakery.kz — we reply within one business day.
Questions about a specific order are best directed to the staff of the branch where you placed it.

Deleting your account

In the app: Profile → Settings → “Delete account”. The account is closed immediately and the data is erased within 30 days (except for records we must keep by law).

Without the app: e-mail support@balbakery.kz with the subject “Delete account” and state the phone number of the account — we will confirm your identity with an SMS code and delete the account within 30 days.

What is deleted: profile, addresses, bonuses, subscriptions, order history and published recipes. They cannot be restored after deletion.

Documents

Terms of use and the public offer are on the “Terms of Use” page; data processing is described in the “Privacy Policy” (links above).